Privacy Policy

Privacy Policy

This is the privacy notice of Alston Knight. In this document, “we”, “our”, or “us” refer to Alston
Knight Residential Cleaning.

Our registered office is at 25 Gladeville Road, Liverpool, L17 6DE.

Introduction
This privacy notice aims to inform you about how we collect and process any information that we
collect from you, or that you provide to us. It covers information that could identify you (“personal
information”) and information that could not. In the context of the law and this notice, “process”
means collect, store, transfer, use, or otherwise act on information. It tells you about your privacy
rights and how the law protects you.

We are committed to protecting your privacy and the confidentiality of your personal information.
Our policy is not just an exercise in complying with the law, but a continuation of our respect for you
and your personal information.
We undertake to preserve the confidentiality of all information you provide to us and hope that you
reciprocate.

Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU
General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you regarding the processing
and control of your data. We do this now, by requesting that you read the information provided
at http://www.knowyourprivacyrights.org

Except as set out below, we do not share, sell, or disclose to a third party, any information collected.
If you have any questions about this privacy notice, including any requests to exercise your legal
rights, please contact our DPO, Nicholas Kendall at Info@alston-knight.co.uk

1. Data we process
We may collect, use, store, and transfer different kinds of personal data about you. We have
collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other
identifiers that you may have provided at some time.
Your contact information includes information such as billing address, delivery address, email
address, telephone numbers, and any other information you have given to us for communication or
meeting.

Your financial data includes information such as your bank account details.
Transaction data includes details about payments or communications to and from you and
information about services you have purchased from us.
Your profile includes information such as your purchases or orders made by you, your interests,
preferences, feedback, and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication
preferences; responses and actions about your use of our services.

We may aggregate anonymous data such as statistical or demographic data for any purpose.
Anonymous data is data that does not identify you as an individual. Aggregated data may be derived
from your data but is not considered personal information in law because it does not reveal your
identity.

For example, we may aggregate profile data to assess interest in a service.
However, if we combine or connect aggregated data with your personal information so that it can
identify you in any way, we treat the combined data as personal information and it will be used by
this privacy notice.

2. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs,
sex life, sexual orientation, political opinions, trade union membership, information about your
health, and genetic and biometric data.
It also includes information about criminal convictions and offenses.
We do not collect any special personal information about you.

3. If you do not provide personal information we need
Where we need to collect personal data by law, or under the terms of a contract we have with you,
and you fail to provide that data when requested, we may not be able to perform that contract. In
that case, we may have to stop providing a service to you. If so, we will notify you of this at that
time.

The basis on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of
your personal information and to notify you of the basis for each category.
If the basis on which we process your personal information is no longer relevant then we shall
immediately stop processing your data.
If the basis changes, then if required by law we shall notify you of the change and of any new basis
under which we have determined that we can continue to process your information.

4. Information we process because we have a contractual obligation to you
When you create an account, buy a service from us, or otherwise agree to our terms and conditions,
a contract is formed between you and us.
To carry out our obligations under that contract we must process the information you give us. Some
of this information may be personal information.

We may use it to:
    1. verify your identity for security purposes
    2. sell services to you
    3. provide you with our services
    4. provide you with suggestions and advice on services and how to obtain the most from using
our website

We process this information on the basis there is a contract between us, or that you have requested
we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by
either party under the terms of the contract.

5. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as
when you browse our website or ask us to provide you with more information about our business,
including job opportunities and our services, you provide your consent to us to process information
that may be personal.

Wherever possible, we aim to obtain your explicit consent to process this information, for example,
by asking you to agree to our use of cookies.

If you have given us explicit permission to do so, we may from time to time pass your name and
contact information to selected associates whom we consider may provide services or products you
would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be
reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at info@hmoharmony.co.uk. However,
if you do so, you may not be able to use our services further.

6. Information we process for legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, in
doing so.

Where we process your information on this basis, we do so after having given careful consideration
to:
    1. whether the same objective could be achieved through other means
    2. whether processing (or not processing) might cause you harm
    3. whether you would expect us to process your data, and whether you would, in the round,
consider it reasonable to do so

For example, we may process your data on this basis for:
    1. record-keeping for the proper and necessary administration of our organization.
    2. responding to unsolicited communication from you to which we believe you would expect a
response
    3. protecting and asserting the legal rights of any party
    4. insuring against or obtaining professional advice that is required to manage business risk
    5. protecting your interests where we believe we must do so
    6. Information we process because we have a legal obligation
Sometimes, we must process your information to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they
have the proper authorization such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us

7. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content
while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be
obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about
it.

8. Information relating to your method of payment
Payment information is never taken by us or transferred to us through our website. Our employees
and contractors never have access to it.

9. Information about your standing order
When you agree to set up a standing order arrangement, the information you provide to us is
stored. We keep a copy.

We keep this information only for the duration of the arrangement.

10. Job application and sub-contracted positions
If you send us information in connection with a job application, we may keep it for up to 3 months in
case we decide to contact you at a later date.
If we agree with you, we collect information about you and your work from time to time throughout
the period of your employment. This information will be used only for purposes directly relevant to
your work. After your agreement has ended, we will delete your file.

11. Communicating with us
When you contact us, whether by telephone, through our website, or by e-mail, we collect the data
you have given to us to reply with the information you need.
We record your request and our reply to increase the efficiency of our organization.
We keep personally identifiable information associated with your message, such as your name and
email address to be able to track our communications with you to provide a high-quality service.

12. Complaints
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to
that other person some of the information contained in your complaint. We do this as infrequently
as possible, but it is a matter of our sole discretion as to whether we do give information, and if we
do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of
service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website

13. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser
when you visit any website. They allow information gathered on one web page to be stored until it is
needed for use on another, allowing a website to provide you with a personalized experience and
the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period, such as one day or until you close your browser. Others
last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or
limit their use.

Our website does not use cookies.

Control over your information

14. Your duty to inform us of changes
The personal data we hold about you must be accurate and current. Please keep us informed if your
data changes.

15. Access to your personal information
At any time, you may review or update personally identifiable information that we hold about you,
contact us to make that request.
After receiving the request, we will tell you when we expect to provide you with the information.

16. Verification of your information
When we receive any request to access, edit, or delete personally identifiable information we shall
first take reasonable steps to verify your identity before granting you access or otherwise taking any
action. This is important to safeguard your information.
Other matters

17. Use of the site by children
We do not sell services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian
Such child users and visitors will inevitably visit parts of the site and will be subject to whatever
marketing they find.

18. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity in your browser and to encrypt
any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by
looking for a closed padlock symbol or another trust mark in your browser’s URL bar or toolbar.

19. How you can complain
If you are not happy with our privacy policy or if you have any complaints then you should tell us.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good
faith with us in a process of mediation or arbitration.

 

20. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as
long as required by us:
    1. to provide you with the services you have requested;
    2. to comply with other laws, including the period demanded by our tax authorities;
    3. to support a claim or defence in court.
    4. Compliance with the law

Our privacy policy has been compiled to comply with the law of every country or legal jurisdiction in
which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like
to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

21. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are
those posted here on our website on the day you use our website. We advise you to print a copy for
your records.

If you have any questions regarding our privacy policy, please contact us.